Support

Contacting support

• Email: support@rezido.app
• Phone: +359 2 437 1682
• Hours: Monday – Friday, 9:00 – 17:00 (EET)
• Response time: Within one business day

Support is provided in Bulgarian and English. For bug reports, please include your device model, OS version, the email you sign in with, and a screenshot.

About the Rezido app

Rezido for iOS and Android (app.rezido.mobile) is the resident app for buildings managed with the Rezido condominium management platform. Owners and residents see their charges and payments, building expenses, General Assembly decisions, documents and announcements, and can submit maintenance requests with photos. The app is free for residents — it is covered by the building's subscription.

Getting access

Accounts are created by the building manager — the app has no self-registration. Residents receive an email invitation and a short unit code, then sign in with their email and password. If you have not received an invitation, contact your building manager. Forgotten passwords can be reset from the sign-in screen; if your email address changed, your building manager updates it on the unit.

Common issues

• Cannot sign in — use the email address from your invitation and reset the password from the sign-in screen. If it still fails, email us.
• No notifications — allow notifications for Rezido in your device settings, then sign out and back in.
• A charge or amount looks wrong — charges are entered by your building manager; Rezido processes that data on their instructions and cannot change it independently. Contact your manager first.
• A payment is not showing — payments are recorded by the building manager or cashier; allow one business day before reporting it.
• The app crashes or shows an error — update to the latest version from the App Store or Google Play and email us the details above.

Account and data deletion

To delete your account, email support@rezido.app from your sign-in address with the subject "Account deletion". Access is revoked immediately, personal identifiers are anonymised at once, and related records are deleted within 30 days. Full terms and the statutory exceptions are in our Privacy Policy.

Developer

ARIFES LTD., UIC 208789432
33 Promishlena str., Ovcha Kupel Distr., Entr. B, Fl. 5, Apt. 23, Sofia 1632, Bulgaria
support@rezido.app
+359 2 437 1682